HARNCE operates across South Staffordshire and South Derbyshire, covering domestic, landlord and commercial properties in Lichfield, Tamworth, Burton upon Trent, Sutton Coldfield, Cannock, Rugeley and Burntwood, plus the surrounding villages, including Alrewas, Armitage with Handsacre, Fradley, Shenstone, Whittington, King's Bromley, Yoxall, Barton, Little Aston and many more. Our service area covers postcodes starting WS, B72, B74, B75, B76, B77, B78, B79, DE12, DE13 and DE14. If you're not sure whether we reach you, just call and ask.

We're open Monday to Friday, 8am to 6pm. Within those hours we handle both planned work; servicing and scheduled maintenance and reactive work such as breakdowns and repairs, which we book in at the earliest available appointment. What we don't offer is out-of-hours or emergency call-outs: we don't operate evenings, nights or weekends, and we don't run an emergency response service. If you smell gas or suspect a gas escape, that's a genuine emergency, call the National Gas Emergency Service immediately on 0800 111 999 (see the gas safety question below).

Yes. All HARNCE gas work is carried out under Gas Safe registration (licence number 539217). By law, anyone working on gas appliances in your home or premises must be Gas Safe registered — it's there to protect you, and we don't cut corners on it.

Yes. We're OFTEC registered for oil-fired heating, so if you're off the mains gas grid we can install, service and repair your oil boiler and heating system to the correct standard, with the right certification.

Yes. All our engineers are DBS checked. Because we regularly work in care homes and schools, we hold the checks and work with the safeguarding awareness those environments require.

Yes. We're fully insured, Gas Safe and OFTEC registered, and accredited by major boiler manufacturers. We're happy to provide proof of insurance and accreditations on request, particularly useful for landlords, letting agents and commercial clients.

You can request a visit or a free, no-obligation quote in a few ways: call us free on 08000 199 350, email us at info@harnce.co.uk, message us on WhatsApp on 07442 465079, or use the booking form on the website. Existing customers can also log in to their customer portal to book jobs directly. Tell us what's happening and we'll arrange the right engineer at a time that suits you.

Quotes are free and given before any work begins, so there are no surprises. We price on doing the job properly — correct parts, proper testing and the right certification — rather than on being the cheapest. You'll always know the cost and what's included before you commit.

We accept the usual card and bank payment methods, and membership plans are paid monthly by Direct Debit. For larger installations, finance options are available through our finance partner (subject to status). We'll set out the payment options clearly with your quote.

Just get in touch. Call us free on 08000 199 350, WhatsApp us on 07442 465079, or send your question through our contact page and we'll be glad to help.

The Gas Safe Register is the UK's official list of businesses and engineers who are legally allowed to work on gas. By law, any business doing gas work must be on it. It exists to keep you safe from unqualified or unsafe work, so always check your engineer is Gas Safe registered before they touch a gas appliance.

It usually comes down to cost and reliability. A major repair can sometimes cost almost as much as a new boiler, and an ageing boiler that's already failed once often develops further faults. A new boiler is typically more efficient, more reliable and comes with a manufacturer's warranty. If it's affordable, replacing is usually the better long-term decision, but we'll give you an honest recommendation for your situation, not just the more expensive option.

The right boiler depends on your property and how your household or premises use heating and hot water. We make it simple: we ask a few questions about your home and usage, then recommend a couple of suitable options and explain the trade-offs, so you can choose with confidence.

A combi boiler heats water on demand and provides both heating and hot water from one unit, with no separate cylinder — ideal for smaller homes. A system boiler works with a hot water cylinder and suits homes with higher hot water demand or more than one bathroom. A regular (heat-only) boiler uses both a cylinder and a tank, and is common in older or larger properties. We'll advise which fits your property best.

"Combi" is short for combination boiler. It does two jobs from one unit: it heats cold water on demand to give you instant hot water at the tap, and it sends hot water around your radiators for central heating. Because both functions are combined in one appliance, there's no need for a separate hot water cylinder.

A hot water cylinder is a large tank, usually found in an airing cupboard or loft, that stores hot water ready for use. System and regular boilers need one to supply hot water. If you upgrade to a combi boiler, which heats water on demand, the cylinder is no longer needed and we can remove it to free up space.

At least once a year, by a Gas Safe registered engineer. An annual service keeps the appliance running safely and efficiently, helps prevent breakdowns, and is almost always a condition of keeping your manufacturer's warranty valid.

If a radiator is cold at the top, it usually needs bleeding to release trapped air. If it's cold at the bottom while warm at the top, that often points to sludge build-up in the system, which may need a power flush. Cold radiators across the whole system can indicate a circulation or boiler issue. We can diagnose it on a visit and advise the most cost-effective fix.

Possibly, if your system has cold spots, is slow to warm up, makes knocking noises, or your water runs dirty when bled. Over time, sludge and debris collect in radiators and pipework and reduce efficiency. A power flush removes it, restores circulation and helps protect your boiler. We'll tell you honestly whether you need one rather than selling one as standard.

Controls let you manage when and how your heating runs — room thermostats, programmers, cylinder thermostats and motorised valves. Smart thermostats let you control your heating from your phone. We're NEST Pro Installers (which adds an extra 2 years' warranty on a NEST fitted by us) and we also install HIVE.

A flue is a pipe that carries waste gases and condensate safely out of your boiler and away from the property, usually through an external wall or the roof. It's an essential safety component of any gas or oil boiler.

A condensate pipe is a plastic pipe that carries the acidic condensate produced when your boiler burns fuel away to a drain. On modern condensing boilers it's a normal part of the installation. In very cold weather a condensate pipe can freeze and cause the boiler to shut down, often fixable by gently thawing the external section, or we can fit it with frost protection.

Condensate is the liquid produced when a boiler burns fuel efficiently. It can look like steam at the flue on cold days and is drained away through the condensate pipe. It's completely safe and nothing to worry about.

A gravity-fed system uses gravity to move water around the heating system, typically with a cold tank high up (often the loft), the boiler below, and a hot water cylinder in between. It's an older design, and modern high-efficiency boilers require it to be upgraded to a fully pumped system.

A fully pumped system uses a pump to circulate water rather than relying on gravity, and it's a requirement of modern high-efficiency boilers. If your current system is gravity-fed, we upgrade it as part of the installation, no preparation needed from you, and the result is a more efficient system that costs less to run.

A fused spur is an electrical connection point with its own fuse and isolation switch, which lets an engineer safely cut the power to your boiler. Regulations require a new boiler to be connected this way. If yours doesn't have one, a qualified electrician will need to fit it close to the boiler, we can arrange this for you.

Most installations are completed in a single day. More involved jobs, such as moving the boiler, system upgrades or full replacements with additional work, can take up to three days. We'll tell you the expected timescale before we start, and we treat your property with care, leaving it warm, clean and tidy.

Yes, we remove and dispose of your old boiler as standard, unless you ask us not to or it contains asbestos. If you'd like to keep it, just tell your engineer on the day. If you're unsure whether your old boiler contains asbestos, call us on 08000 199 350 or send a photo on WhatsApp to 07442 465079 and we'll check it for you.

Yes. We recycle as much of every old boiler as possible as part of our standard removal.

You'll receive a full handover and a Benchmark commissioning certificate, and we notify your installation to the relevant authority as required for gas work. Keep this paperwork safe, it supports your warranty and is useful if you ever sell the property.

Yes.  Finance options are available through our finance partner, subject to status, so you can spread the cost of a new boiler or heating upgrade. We'll explain what's available alongside your quote.

Yes. We can fit smart thermostats such as NEST and HIVE during your installation. As NEST Pro Installers, a NEST fitted by us comes with an additional 2 years' warranty.

Have your boiler serviced every year by a Gas Safe or OFTEC registered engineer and keep the records. An annual service is almost always a condition of the manufacturer's warranty. If you'd like us to look after this, you can take out a HARNCE membership that includes your annual service.

Your warranty covers the equipment we've supplied and installed — typically the boiler, flue and attachments — against manufacturing faults, for the warranty period registered with the manufacturer.

No. We register your boiler with the manufacturer as soon as the installation is complete, so your warranty is active from the moment the boiler is up and running.

Yes. Your filter is covered by a warranty from the filter manufacturer, and that warranty will always match or exceed the length of your boiler warranty.

If you're a HARNCE member and your boiler is in warranty, contact us and we'll liaise with the manufacturer and book an engineer visit at the earliest available appointment. If you don't have a membership, you can contact your boiler manufacturer directly, or call us and we'll arrange a repair. If anything feels unsafe, turn the appliance off and contact us during opening hours; for a suspected gas escape, call the National Gas Emergency Service on 0800 111 999.

An annual service is a thorough check by a Gas Safe or OFTEC registered engineer, who inspects, tests and cleans the key parts of your boiler, checks it's operating safely and efficiently, and flags anything that needs attention. It helps prevent breakdowns and keeps your warranty valid.

Any Gas Safe or OFTEC registered engineer can:  your manufacturer, a HARNCE engineer, or another registered engineer. If you'd like HARNCE to handle it, our memberships include your annual service so it's never forgotten.

Yes. Alongside heating, we handle general plumbing: leaks, taps, valves, toilets, pipework, and plumbing installations and repairs, for homes, landlords and commercial premises.

Turn off your water at the stopcock (usually under the kitchen sink or where the mains enters the property) to limit the damage, then call us to book the earliest appointment. If the leak is near electrics, avoid the area and switch off the power if it's safe to do so. When we attend, we'll trace the source and advise on the repair.

Yes. We use infrared (thermal imaging) leak detection to help trace hidden leaks — such as those behind walls, under floors or within heating pipework, with minimal disruption. We don't offer acoustic leak detection. Bear in mind that tracing a leak and repairing it are separate from any invasive investigation, access work or making good afterwards, and we'll always explain what's involved and what it will cost before we proceed.

Treat it as an emergency. Call the National Gas Emergency Service immediately on 0800 111 999. Turn off the gas at the meter if you can, open doors and windows to ventilate, do not use light switches, electrical appliances or naked flames, and leave the property if the smell is strong. HARNCE is not a gas emergency service and does not offer emergency call-outs, always call 0800 111 999 first, then contact us once it's safe to arrange any follow-up work.

The HARNCE Members Club runs across four tiers for homeowners — Silver, Gold, Platinum and Diamond — with a Bronze tier available to landlords. Each tier builds on the one below, and your member discount and priority level increase as you move up. You choose your tier based on your system — gas/LPG, oil, or a system with an unvented cylinder — and you can add a Gas Fire bolt-on for gas fires and cookers, which sit outside standard membership.

Each tier includes everything in the one below it:

• Silver — your annual boiler service, spread across 12 monthly payments. It's a simple way to budget for the essential annual service; it doesn't include repairs. (5% member discount)
• Gold — Silver, plus repairs to your boiler and its controls (thermostats, programmers, valves and a domestic-sized pump), the flue up to 1m, and your gas supply pipe from the meter. (10% member discount)
• Platinum — Gold, plus repairs to your wider central heating system: radiators and their valves, expansion vessels, pressure relief valves, gauges and the feed and expansion tank. (15% member discount — our most popular)
• Diamond — Platinum, plus accessible plumbing and drainage: hot water cylinder repairs, leaking taps and running toilets, cold water tanks and valves, and unblocking internal drains. (20% member discount)

Landlords can also take a Bronze tier, which provides a Landlord Gas Safety Certificate on all appliances, and the same tiers above with the certificate included.

No. The HARNCE Members Club is a subscription-based maintenance plan, not an insurance product, so it isn't FCA regulated as insurance. It gives you planned servicing, a member discount, priority booking and repairs within your tier, carried out under our plan terms. We're always clear about exactly what's included and what isn't.

Your membership begins when your first monthly payment is taken (the 3rd of the month). There's an initial 30-day period during which repair benefits don't yet apply — if you need an engineer in that time, it's at our standard rate. Within those first 30 days we also carry out an initial boiler service and system inspection to confirm everything is safe and eligible. Your boiler needs to have been serviced within the month before joining, or a small pro-rata catch-up applies.

We schedule annual services across the summer, whatever month you joined. That's deliberate: it keeps our winter availability free to prioritise members whose heating has actually failed. We'll remind you by email, text or post when yours is due.

Standard membership doesn't include emergency or out-of-hours work (we don't offer that to anyone), pre-existing faults, smart or internet-connected controls, designer or cast-iron radiators, pipework buried in the fabric of the building, or damage caused by sludge, limescale, flooding, frost or extreme weather. Gas fires and cookers aren't part of standard membership but can be added with the Gas Fire bolt-on, and unvented cylinders are included when you choose the unvented membership tier.

We'll attend and make safe a leak that falls within your plan, but membership does not include invasive or exploratory leak investigation — opening up floors, walls, ceilings or fittings to trace a leak — or any making good afterwards. If anything falls outside your plan, we'll explain it and provide a quote before going ahead.

Gas fires and cookers sit outside standard membership, so we offer a Gas Fire bolt-on that adds their service and/or safety check to your plan — just ask us to add it when you join. If you have an unvented cylinder, choose the unvented version of your membership tier, which includes the annual service on the cylinder.

Memberships are paid monthly by Direct Debit, taken on the 3rd of each month, with a minimum term of 12 months. After that it continues until you cancel with one month's written notice. There's a 14-day cooling-off period (16 days if you join over a weekend), and you'll need a separate membership for each boiler.

Yes. We carry out Landlord Gas Safety Checks and issue your CP12 certificate, with clear records you can pass to tenants or keep on file. We can combine this with boiler servicing in a single visit to reduce disruption.

By law, every gas appliance and flue in a rented property must be checked for safety at least every 12 months by a Gas Safe registered engineer, and you must keep the records. We can set up annual reminders so you never miss a renewal.

Yes. With your authority, we'll arrange access directly with tenants, keep them informed, and report back to you, reducing the back-and-forth and keeping the job moving.

Yes. We provide clear job records, certificates and invoices suitable for letting agents, so compliance documentation is easy to file and easy to find when you need it.

Yes. We support small commercial premises, retail and business customers with heating, plumbing, servicing, repairs and planned maintenance — reliable support without the bureaucracy of a large facilities-management provider.

Yes. Planned maintenance keeps essential heating, hot water and plumbing systems running and reduces unexpected breakdowns. We agree a schedule that suits your premises and provide clear records of every visit. It's the backbone of how we support commercial, care and education clients.

Yes. When heating or hot water fails in a care home it's not just a maintenance issue — it affects residents, staff and compliance. We provide planned and responsive heating and plumbing support designed for sensitive environments, with reliable attendance, clear communication with managers and proper documentation. All our engineers are DBS checked.

Yes. We support schools with heating and plumbing maintenance and repairs, working safely and professionally around the school day where possible, with clear quotes, budget-friendly planning and communication with site and business managers. All our engineers are DBS checked.

Yes. We can supply proof of insurance, Gas Safe and OFTEC registration, DBS confirmation, risk information and clear job records,  everything care homes, schools and commercial clients typically need for their files.

Yes. We carry out proper damp and mould surveys to find the true cause rather than just treating the surface. A survey includes a full visual inspection, moisture readings of walls, floors and ceilings, humidity and ventilation checks, thermal imaging where needed to find hidden issues, and an assessment of any plumbing or roof-related leaks. We identify whether you're dealing with condensation, rising damp or penetrating damp, then give you a clear, photographic report in plain English with the recommended next steps.

Yes. We're City & Guilds accredited in mould remediation, covering assessment, sampling, decontamination and safe mitigation, and we carry public liability insurance up to £2 million. You're getting trained engineers giving independent advice, not salespeople — we won't upsell treatments you don't need.

Once the cause is identified, we treat the problem properly and safely, using non-toxic treatments where appropriate. Depending on the issue, that can include surface mould removal from walls and ceilings, localised anti-fungal treatment, minor internal leak repairs, re-sealing baths, showers and basins, replacing damaged sealant or grout, repainting affected areas (if agreed), dehumidifier advice, and guidance on ventilation to stop it returning. Our process is simple: inspection (often from a prior survey), a clear treatment plan and quote, the remediation visit (typically within 14 days), and follow-up advice to reduce the risk of recurrence.

Yes, we're honest about our scope. We're not a "rip out and rebuild" contractor. If your property needs major structural work or full damp-proofing, we'll tell you and recommend a trusted specialist partner. For most domestic-level damp and mould issues, we can provide everything you need to resolve the problem.

Yes. Awaab's Law came into force for social landlords in England in October 2025, requiring reported damp and mould to be investigated within strict timescales (within 10 working days) and a written summary of the findings provided to the resident, with similar duties expected to extend to private landlords. A proper investigation has to go beyond a quick visual check — which is exactly what our surveys provide. We supply documented inspection reports and before/after photos suitable for compliance, deposit disputes or insurance, so landlords and agents can act quickly and evidence what they've done. We can carry out both the survey and the remedial work, with clear records throughout.

It's worth booking if you have persistent or returning black mould, damp patches with no obvious cause, concerns about health or indoor air quality, a landlord–tenant dispute over responsibility, a property you're buying or selling, or a recent leak you want checked before redecorating. Getting the cause confirmed first means you spend money fixing the right thing.

Yes. We handle bathroom installations and refurbishments, managing the plumbing and fitting to a high standard and keeping the disruption to a minimum.

Yes. Finance options are available through our finance partner, subject to status, so you can spread the cost of a new bathroom. We'll explain what's available alongside your quote.